Adventure Therapy are committed to protecting your personal information. We value your support and respect your privacy. We take our commitment to you and your data seriously and as such this policy is written in accordance with the Data Protection Act 1998.
This policy is concerned with how we collect information, what we do with it and what controls you have. This is in connection with our website, social media pages, emails and any text messages which we may send to our supporters, retail customers and service users.
What information do we collect or use?
There may be some sections of our website that ask you to register for access to documents, other downloadable items or to instigate contact with Adventure Therapy. Any information you provide will remain the property of Adventure Therapy and under no circumstances will it be sold or rented to a third party unless specified otherwise.
Adventure Therapy may use your contact details to send you information about our charity or any other information that you have requested and for marketing analysis of our website traffic, unless specified otherwise. In addition to any personal information you may provide, Adventure Therapy may use software or other tools that enable us to collect specific technical information like your Internet Protocol (IP) address, the operating system of your computer or device, its browser type, traffic patterns and the address of any referring websites. Adventure Therapy monitors how a visitor arrives at our website, but can not and will not gather information about other sites the visitor has been on.
What will we do with your personal information?
Adventure Therapy may use your personal information for the following purposes:
- To provide information or services that you have requested.
- To enable you to use the site without repeatedly entering passwords or logins.
- To help us manage our content and to help to ensure that it is relevant and appropriate to you.
- To alert you to news about our charity, product upgrades, other updated information and new products and services from Adventure Therapy.
- To send you organisation and product information and news via our electronic newsletter or by postal mail.
- It is our standard to allow you to remove your name from our distribution or marketing lists by clicking on the link provided within each electronic communication. Alternatively you can send an email to email@example.com with a request to be unsubscribed from a specific list.
You may decide to send us personally identifying information, for example, in an e-mail which contains a question or comment or by filling out a web form that provides us this information. We use personally identifying information from e-mail primarily to respond to your requests. We may forward your e-mail to other employees who are best placed to answer your questions.
If you sign up for one of our e-mail lists, we will only send you the types of information you have requested and you will always have the option to unsubscribe from them. We will not share your name or e-mail address with any unconnected parties.
Your credit card information
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your credit or debit card details securely to our payment processing partner, as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and don’t store the details on our website.
Job and volunteer applicants
If you apply to work or volunteer for Adventure Therapy, we will only use the information you give us to process your application and to monitor recruitment statistics. If we need to disclose information to someone outside of Adventure Therapy - for example, if we need a reference or needed to get a disclosure from the Disclosure and Barring Service (DBS) - we will make sure we tell you beforehand, unless we are required to disclose this information by law.
If you are unsuccessful in your application, we will hold your personal information for six months after we have finished recruiting the post you applied for. After this date you have our assurance that we will destroy or delete your information.
Supporters under the age of 18
When you register to receive contact from us, you are stating that you are over 18 years of age or are a minor acting with the consent of your parent or guardian, so please ensure that you do have their permission.
Your updates and preferences
It is important that we keep your personal information up to date. You can contact us at any time if your circumstances change.
It is your choice whether and how you receive information from us about our work, fundraising and ways you can get involved with Adventure Therapy. We may use your contact details and any personal preferences that you have provided, which we have derived from cookies (see our section below on cookies) or that we have derived from your service usage or market research, to update your information on our database. You can stop receiving emails or texts by clicking on the “unsubscribe” link in our marketing emails or sending us an “opt out” text message.
You can update your contact preferences by calling us on 01271 865285, by contacting the enquiries team on firstname.lastname@example.org or by writing to us at Adventure Therapy, 5 Seaview Estate, Ilfracombe, Devon EX34 9PP.
We will not use your details for marketing purposes if you tell us not to; however, we will retain your details on our suppression lists to help ensure that we do not contact you again in the future.
Registering with the free Telephone Preference Service gives you the opportunity to opt out of receiving unsolicited calls. The Mailing Preference Service will enable you to register to have your name taken off direct mailing lists.
Where we store your personal data
Adventure Therapy is committed to ensuring the security of your information. We have strict physical, electronic and managerial procedures in place to secure and store your personal information.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted to this website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We retain all data collected whilst you continue to actively use our services or until you request us to remove your details from our records.
All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access.
Access to your personal data
It is your responsibility to ensure that any personal data you have submitted to us is accurate and up to date. To update any information given to us please contact us using the details below.
Under Data Protection legislation you also have the right to request copies of the information we hold about you for an administration fee of £10. If you would like to request copies please e-mail email@example.com.
If you feel that any data we hold, handle or use is causing damage or distress or if you have any other complaints please contact us and we will endeavour to rectify the situation.
Disclosing your details to other parties
Adventure Therapy does not sell, trade, lease or rent your personal information to third parties. Aside from the circumstances below we will not pass your data on to any other party. In the following circumstances we may disclose your information:
- When you have given your explicit consent to share your data.
- When we are required to disclose your data in order to provide any service or product that you have requested.
- When we are legally compelled to disclose to governmental authorities.
- If Adventure Therapy merges with another organisation.
For further information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org
You can choose to opt out of being tracked by Google Analytics across all websites
We may use Disqus to administer comments on our blog.
Disqus sets a number of cookies on any page that includes a Disqus comment box. While we have no control over the cookies set by Disqus, they include pieces of information for measuring the number of Disqus users and their activity, including information that links their visits to our website with their Facebook, twitter, Instagram, Google or Disqus account if they are signed in to one.
Links and third parties
Changes to this policy
We may amend this policy from time to time, particularly if there are any changes to UK or European Data Protection laws. By submitting personal information the individual consents to use of their information as set out in the policy. It is your responsibility to regularly check this policy for any changes or updates.
These are our current guidelines, which we make you aware of as a convenience; this is not a contract. Any questions regarding this policy should be directed to firstname.lastname@example.org. Alternatively you can contact us by telephone on +44(0)1271 865285 or by writing to Adventure Therapy, 5 Seaview Estate, Ilfracombe, Devon EX34 9PP.